How Journey uses SMS
Journey is a single-owner AI assistant. SMS is off by default and is only enabled by the account owner after they voluntarily provide their phone number and explicitly opt in inside the app. No SMS is sent without that affirmative consent. All messaging is transactional — no marketing, no bulk, no third-party lists.
- 1.Users voluntarily provide their phone number. The number is typed in by the account owner inside their own private app session. We do not collect numbers from third-party lists, scraping, lookups, or any external source.
- 2.Users explicitly opt in before receiving SMS. The owner must check an unticked consent box and tap Enable SMS. The checkbox text states clearly what they will receive, that message-and-data rates may apply, and that they can reply STOP at any time.
- 3.No SMS is ever sent without consent. Until the consent record exists in our database, the SMS sending path is disabled at the server level. Revoking consent (via STOP or via the in-app toggle) immediately disables it again.
- 4.Messaging is transactional only. SMS is used solely for (a) reminders the owner created for themselves, and (b) one-to-one task follow-ups the owner initiated with named contacts. There is no marketing, no bulk/broadcast messaging, no promotional content, no affiliate links, and no list-based sending of any kind.
How users opt in
Every Journey account owner goes through the same three-step consent flow before a single SMS leaves the server. The user initiates the flow themselves — Journey never pre-fills, pre-checks, or assumes any prior agreement.
From Settings → Messaging, the owner voluntarily types in the mobile number they want reminders sent to. Nothing is auto-discovered.
An unticked checkbox shows the full consent statement — what they'll receive, frequency disclosure, rates may apply, STOP/HELP. The user must check it themselves.
The server records the consent (timestamp, IP, number, exact wording) and only then permits SMS sending for that account. Tapping the in-app toggle off — or replying STOP — revokes it immediately.
The consent UI users see
Below is the exact opt-in screen presented to account owners inside the app. The consent text is verbatim what is shown — and what is stored alongside the user's affirmative checkbox tick.
Journey can send your reminders and delegated task follow-ups by SMS. Messaging is off by default. Confirm your phone number and opt in to turn it on.
Your number is used only for these messages. See our Privacy Policy and Terms.
Users initiate every reminder and task themselves
Journey never schedules a reminder or sends a task message on its own. The account owner explicitly creates each reminder (via chat, the Reminders page, or the API) and explicitly creates each delegated task by adding a contact and writing the message themselves.
- Reminders — typed into chat ("remind me Friday at 4pm") or entered manually on the Reminders page. SMS delivery only occurs if the owner has completed the opt-in flow above.
- Delegated tasks — the owner manually adds a contact (name + phone number they already have permission to message) and writes the follow-up content. Journey never auto-discovers contacts.
- Inbound replies — handled only within an active task the owner created. Recipients who reply outside any active task receive no further messages.
Example SMS bodies
Every outbound message includes Journey's identity, the originating context, and the standard STOP/HELP guidance. Phone numbers below are 555-prefix placeholders for illustration.
Journey reminder: Call the dentist at 3:00 PM today. Reply HELP for help, STOP to opt out.
Journey here — heads up that your lease renewal window opens in 7 days. Reply HELP for help, STOP to opt out.
Hi Maya — Monte asked me to check in: are you free Friday afternoon to review the Q1 plan? Reply HELP for help, STOP to opt out.
Working on it — should have a draft by Thursday.
Got it, I'll let Monte know. Reply HELP for help, STOP to opt out.
STOP / HELP — always honored
Every outbound SMS Journey sends ends with the standard "Reply HELP for help, STOP to opt out." tail. Recipient keywords are processed at the carrier level by Twilio and immediately at our server:
- Reply
STOP,STOPALL,UNSUBSCRIBE,CANCEL,END, orQUIT— all further messages cease. The account owner is also notified so the contact is removed from any open task. - Reply
HELPorINFO— a short description of the service plus the support email hello@journeywithmonte.com is returned at no cost. - Email hello@journeywithmonte.com at any time to request opt-out, deletion of records, or any other change. Requests are honored within a reasonable timeframe (typically under 30 days).
Standard message-and-data rates from the recipient's carrier may apply. Message frequency varies and is bounded entirely by the reminders and tasks the account owner schedules — Journey does not send recurring campaigns.
No marketing · No bulk · No third-party lists
Journey is explicitly not a marketing or broadcast platform. There is no campaign builder, no audience targeting, no promotional templates, no affiliate content, and no list-based sending. Phone numbers entered into Journey are never sold, shared, lent, or used for any purpose beyond the messaging the owner explicitly initiated.
This is also enforced contractually — see /terms §SMS messaging terms and /privacy §SMS messaging.
Questions or compliance requests
For any messaging-related question — consent verification, opt-out, data removal, or carrier compliance inquiries — please email hello@journeywithmonte.com. Requests are answered by a human, typically within a few business days.